Refund Policy

1. Returns & Exchanges Ki Shartein (Kab Return Hoga?)
Hum sirf aur sirf niche diye gaye do mamlo (exceptions) me hi return, replace ya refund accept karte hain:
  • Damaged/Defective Product: Agar aapko mila hua product physically damaged hai, kapda fata hua hai, ya uski printing kharab/smudged hai.
  • Wrong Product Received: Agar aapko aapke ordered size, color, ya design ke bajay koi dusra galat item deliver ho gaya ho.
2. Kab Return Ya Refund Nahi Hoga?
Kyunki har item custom-made hota hai, isliye hum niche diye gaye kaaranon par koi bhi return, exchange ya refund accept nahi karenge:
  • Change of Mind: "Mujhe ab yeh product nahi chahiye" ya "Mera mood badal gaya."
  • Wrong Size Ordered: Agar customer ne bina size chart dekhe galat size select kar liya ho. (Kripya order karne se pehle product page par diya gaya Size Chart zaroor check karein).
  • Minor Color/Size Variation: Digital screen (RGB) aur actual print (CMYK) me 5-10% ka color difference standard hai. Is minor variation ya stitching ke 0.5-inch margin farq ko defect nahi mana jayega.
3. Claim Kaise Karein? (Unboxing Video Mandatory)
Agar aapko damaged ya galat product mila hai, toh replacement pane ke liye yeh steps follow karein:
  1. Deliver hone ke 24 se 48 ghante ke andar hume [wolfen.in07@gmail.com] ya WhatsApp [Aapka Number] par contact karein.
  2. Zaroori (Mandatory): Aapko parcel open karte samay ka ek bina cut/edit kiya hua Unboxing Video aur damaged area ki clear photo bhejni hogi. Video me package par laga shipping label saaf dikhna chahiye.
  3. Bina valid unboxing video ke hum kisi bhi tarah ka damage claim ya refund process nahi kar payenge.