Terms of service
1. Overview
Welcome to WOLFEN. These Terms of Service govern your use of our website, products and services.
By accessing or purchasing from our website, you agree to these Terms and our applicable policies.
2. Products
We make every effort to display our products, colors, designs and descriptions as accurately as possible. However, colors may appear slightly different depending on your device or screen settings.
As our products may be produced or fulfilled on demand, product availability and specifications may change from time to time.
3. Orders
When you place an order, you agree to provide accurate and complete information, including your name, shipping address, phone number and payment details.
We reserve the right to cancel or refuse an order in cases such as incorrect pricing, product unavailability, incorrect customer information, suspected fraudulent activity or other circumstances that may affect the fulfillment of the order.
Once an order has been processed or shipped, cancellation may not be possible.
4. Pricing and Payments
All product prices are displayed on our website and may change without prior notice.
Available payment methods may include online payments and Cash on Delivery, depending on the product and delivery location.
Any applicable shipping charges will be shown during checkout.
5. Shipping & Delivery
We provide estimated delivery times at checkout or on the product page.
Delivery times are estimates and may vary depending on the customer's location, shipping carrier, weather, operational delays or other circumstances beyond our control.
Once the order has been handed over to the shipping carrier, delivery is subject to the carrier's processes.
6. Returns
WOLFEN offers a 7-day return window from the date the order is delivered.
To be eligible for a return, the product must be unused, unworn and unwashed, with the original tags and packaging intact.
For regular returns, return shipping costs are the customer's responsibility.
A return must be requested before sending the product back. Products sent without prior approval may not be accepted.
Please refer to our Return & Refund Policy for complete details.
7. Exchanges
WOLFEN accepts exchange requests within 5 days of delivery.
The product must be unused, unworn and unwashed, with original tags and packaging intact.
Exchanges are subject to product availability.
For exchange requests, the applicable shipping cost will be communicated by WOLFEN before the exchange is processed.
8. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, contact us as soon as possible.
Customers should provide clear photographs and an unboxing video showing the package and product condition.
If the issue is verified as a manufacturing defect, damage during delivery or an incorrect product sent by WOLFEN, the customer will not be responsible for the return or replacement cost.
9. Refunds
Approved refunds will be processed through Bank Transfer or UPI.
Refunds will be initiated after the returned product has been received and inspected.
Once approved, refunds may take 5–10 business days to reflect in the customer's account, depending on the bank or payment provider.
10. Non-Returnable Products
Returns or exchanges may not be accepted for products that:
- Have been worn, washed or used
- Are damaged after delivery due to customer handling
- Are missing original tags or packaging
- Have been altered or modified
- Are customized or personalized, where applicable
- Are sale items, where specifically marked as non-returnable
11. Intellectual Property
All WOLFEN names, logos, designs, graphics, photographs, product descriptions, text and other original content on our website are owned by or licensed to WOLFEN.
You may not copy, reproduce, modify, distribute or use our content for commercial purposes without prior written permission.
12. Third-Party Services
Our store may use third-party services such as payment providers, shipping partners, technology providers and other service providers to operate our business.
These services may have their own terms and policies.
13. Website Use
You agree to use our website only for lawful purposes.
You must not attempt to interfere with the website, misuse our services, submit false information, conduct fraudulent transactions, or use our website to distribute malicious or harmful content.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted means you accept the updated Terms.
15. Contact Us
If you have any questions regarding these Terms, Returns, Exchanges or Orders, contact us:
WOLFEN
Email: wolfen.in07@gmail.com
Phone: 9334133089
Location: Muzaffarpur, Bihar, India