Shipping policy

Last Updated: August 2026

WOLFEN operates on a Print-on-Demand (POD) model. Our products are printed and prepared after an order is placed.

1. Order Processing & Production

Orders are generally processed and prepared within 1–3 working days.

Production and dispatch are carried out Monday to Saturday. Orders are normally not processed or dispatched on Sundays and public holidays.

2. Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is:

  • Metro Cities: 3–5 working days
  • Rest of India: 5–7 working days
  • North-East & Remote Locations: 7–10 working days

These are estimated delivery times and may vary depending on your location and the shipping carrier.

Occasional delays may occur due to weather conditions, festivals, courier delays, strikes, natural events, or other circumstances beyond our control.

3. Free Shipping & COD

WOLFEN offers free standard shipping across India on all orders.

There are no additional shipping charges or COD charges for customers.

This means customers can choose Cash on Delivery (COD) without paying any additional COD fee.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through your registered email address or phone number, where available.

You can use the tracking information to check the status of your shipment.

5. Delivery Attempts & RTO

Our shipping partners will make delivery attempts at the address provided during checkout.

An order may be returned to us as Return to Origin (RTO) if the customer is unavailable, does not respond to delivery attempts, provides an incorrect or incomplete address, or refuses to accept the order.

If an RTO order needs to be shipped again, additional shipping charges may apply.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact WOLFEN as soon as possible after delivery.

For verification, you may be required to provide:

  • Clear photos of the product
  • Clear photos of the package
  • An unedited/untrimmed unboxing video

If the issue is verified to have occurred during production, fulfillment, or delivery, WOLFEN will cover the return or replacement shipping cost.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes are only possible if the order has not yet entered production or dispatch.

Once the product has entered production or shipping, we may not be able to change the delivery address.

8. Returns & Exchanges

Returns and exchanges are handled according to our Return & Refund Policy.

  • Returns: Must be requested within 7 days of delivery.
  • Exchanges: Must be requested within 5 days of delivery.
  • For regular returns, return shipping costs are the customer's responsibility.
  • For verified damaged, defective, or incorrect products, WOLFEN will cover the return or replacement shipping cost.

9. Contact Us

For any shipping or delivery-related questions, please contact us:

WOLFEN
Email: wolfen.in07@gmail.com
Instagram: wolfen.in
Location: Muzaffarpur, Bihar, India